Contact us

Send us a message below and we'll reply by email. We read every message — most support questions are answered within one business day, and Premium subscribers are answered first.

What you can write to us about

• Account & general support — your home records, uploads, or anything that isn't working the way you expect.
• Billing & refunds — payments are handled by our Merchant of Record, Paddle. You can manage invoices and cards at paddle.net, or ask us here. Our terms are on the Refund Policy page.
• Privacy requests — to access, export or delete your data. Details are in our Privacy Notice.
• Partnerships & press — realtors, contractors, insurers and home-service companies interested in working with HomeVault.

Home Vault is the operator of HomeVault. New here? Start with pricing or read frequently asked questions.